Note: Terms and conditions are subject to periodic updates and changes. Last updated 2014.
Coopers TR Llc. 678 7324696. www.cooperstrllc.com
Satisfaction Guarantee: Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service we will return to your home/office to re-clean the area/task if informed within 24-hours or we’ll apply a credit into your account towards our next visit. Should the above occur, please contact us by phone during our normal business hours (Monday – Friday – Friday 8:30a – 6:00p)
Payments: “Initial Service” Payments are due in full upon completion of walk through before service or as stated in service estimate. “Monthly Service – Package”, payments are due in advance at the 1st of the month and covers the period of a calendar month. We currently accept Checks, Money Orders or Cash.
Refunds: Since cleaning is a very personalized and a subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with our services! Although possible but not likely, for that reason we offer a Guarantee on our services in case a task was not completed to your satisfaction or was simply missed during our visit. You can contact us by phone and we will return to your home and re-do the area or task or we will apply a credit towards our next visit to your home.
Appointment And Arrival Time Windows: If you wish to be present during the cleaning visit, please be advised that we provide arrival windows of about 60 minutes, such as between 8:30am – 9:30am or 1:00pm – 2:00pm. Many things can affect our schedules, such as cancellations, lockouts etc. If we happen to be running late to your appointment or are unable to make it, you will be contacted as soon as possible and provided with a new expected time of arrival or a reschedule date.
Lifting/Clearing: Our employees are very important to us, and we are determined to keep them safe, so they do not use ladders or move anything heavier than 35 lbs. These types of activities put our employees in danger of back injury or could even damage something in your home. If you would like us to clean behind appliances like a refrigerator, oven or furniture such as a sofa, please move it prior to the cleaning visit to allow access to the area. Also cleaning areas/surfaces that have a lot of items or items that are heavy need to be cleared prior to cleaning.
Tipping: Although it’s not necessary to tip our employees it is encouraged, and of course the best way to say job well done! You may include your tips with your payment and we will pass them along to the maid(s).
Lock Outs: A $25 fee will be assessed in the event that our cleaning associates arrive and are unable to access the premises. This fee is in place to cover expenses we incur for lost travel time and fuel.
Late Cancellations: Any appointment cancelled less than 48 hours prior to the scheduled appointment time will be subject to a $20 cancellation fee. In some cases we may require a deposit in order to schedule cleaning, in such instance there will be no refunds of deposit if a cancellation is made.
Damage/Missing Items: Whilst we ask our cleaners to inform you of any damage we would ask that you contact us in any event to report any damage caused by our cleaners to your property in 24hrs. In the event of any such report we will investigate this within 48hrs and report our findings to you. We endeavor to treat your home and possessions with the greatest of respect and care. In the event of damage or loss as a result of our negligence, our liability to will be limited to repair or the replacement cost of the item or area, taking into account its age and condition. We will not in any event be liable for any loss of profit or consequential loss. Whiles we screen our staff and service team to send only the most detailed, trusted and reliable individuals into your home/office, we recommend you put away jewelries and other similar valuable items. As always, our team is committed to treating your home and possessions with the greatest of respect and care.
NOTE: Certain stains may be visible after clean and requires painting or other. We are not responsible for breakage of items not placed or mounted properly (please remove any sentimental or valued items to a safe location). We are also not liable for damage caused due worn-out blinds or other such house hold items
Returned Check Fee: A $25 fee will be assessed for all cancelled or returned checks.
Credit/Debit Card Fee (where applicable): All card payments will be charged a 5% service fee.